Common questions

Two ways, and neither is the fallback for the other. You can pay online and have the order confirmed straight away, or you can send the order to us on WhatsApp and finish it in the chat with a person. Both produce the same order, with the same order number.

Right now, orders are finished on WhatsApp and paid the way you agree with us in the chat. Online card payment is not being offered on the site at the moment.

No, and we would rather say so than let you find out. Nothing is reserved by a cart, or by starting checkout. Until we have confirmed your order the item is still on sale to everyone else, including to whoever walks into the shop.

No, on purpose. We sell across the counter as well as online, so a number kept on the website would be out of date the moment somebody buys one in the shop - and we would rather show you nothing than a number we cannot stand behind. Each listing says whether it is available, we keep that up to date, and if something turns out to have gone after you have paid we tell you and refund it in full.

No. Your cart, your saved items, checkout on either path, and your order history all work without one. An account simply keeps them together and saves you typing your details again - and anything you built as a guest is carried across if you decide to create one later.

Both. You choose pickup or delivery at checkout. The site does not calculate a courier charge, because delivery here is arranged with you directly - we confirm where it is going and what it costs before anything is sent.

Five, in the same order every time: device check, physical condition, functions test, accessories, packaging. You are invited to watch every one of them happen rather than take our word for it.

Where we show a manufacturer photograph, it is one matched to that exact model, storage and colour - not a close-enough picture of the range. Anything less exact than that is held back until a person has checked it, so a listing will show a plain category picture rather than a photograph that might be the wrong colourway. For used and graded devices we photograph the unit itself: a press shot of a brand new phone cannot honestly stand in for a second-hand one.

Each listing states the condition of that exact unit, and condition here is graded by hand rather than assumed from a label. If you are unsure what a grade means for the device in front of you, ask - that is what the counter is for.

The manufacturer's. We do not sell a shop warranty on top of it and we do not shorten it - what the maker covers is what you have, for as long as they cover it. The length and the terms are theirs, so they differ by brand and model, and the ones for your device are on its product page and stated at the counter. On used and graded devices it is whatever is left of that cover, which is often nothing - we will tell you which it is rather than let you assume.

Send a warranty request with your order or receipt number - a counter receipt is fine, it does not have to be an order from this site. Warranty claims are worked in order of arrival ahead of general enquiries, because you have already paid and something is not working. Looking at the device costs nothing either way.

Yes. The bench handles phones, laptops and tablets - screens, batteries, charging ports, board-level faults, software and data recovery. Ask first and we will tell you honestly whether a repair is worth doing.

No. We do not take devices in part-exchange, and we would rather say that plainly than quote you a figure online that gets walked back at the counter.

Yes. Handsets and laptops at volume, office hardware, and a named contact so a repair or a replacement does not start from the beginning every time. Tell us the headcount and the spec and it is quoted as one order.

Every order gets an order number the moment it is placed, on either path. You can follow its status yourself at any time - and you do not need an account to do it, because the order belongs to the device you ordered it from.